Contact information
PocketPals is committed to providing professional and responsive customer support. Contact us for assistance with products, orders, shipping, returns, refunds, payments, or general inquiries.
Business Information
Business Name: PocketPals
Year Established: 2026
Website: pocketpals.space
Mailing and Business Address
PocketPals
2660 Noel Dr
Burnaby, British Columbia V3J 1J3
Canada
Please contact our customer support team before sending a return to this address. Unauthorized returns may not be accepted or processed.
Customer Support Email
You may contact us by email regarding:
- Product questions.
- Order status.
- Shipping and tracking.
- Address corrections.
- Returns and refunds.
- Damaged or incorrect products.
- Payment concerns.
- Website accessibility.
- Privacy inquiries.
- Business and legal correspondence.
When contacting us about an order, please include your order number, full name, and the email address used during checkout.
Telephone
+1 (604) 421-0924
Telephone availability may vary during weekends, public holidays, promotional periods, and periods of high support demand.
For the fastest assistance with order-specific matters, we recommend contacting us by email with your order details.
Customer Service Hours
Monday–Friday: 9:00 AM–6:00 PM Pacific Time
Saturday: 10:00 AM–4:00 PM Pacific Time
Sunday and Public Holidays: Closed
Messages received outside business hours will be reviewed on the next available business day.
Response Time
We aim to respond to customer inquiries within 24 business hours.
Complex inquiries, carrier investigations, payment reviews, international shipping issues, and legal requests may require additional time.
Order Support
For order assistance, please provide:
- Your order number.
- Your full name.
- Your contact email.
- A description of the issue.
- Photographs or videos when applicable.
- Any relevant tracking information.
Do not send payment card numbers, account passwords, or other highly sensitive financial information by email.
Returns
All returns must be approved in advance.
Please review our Return and Refund Policy and contact support@pocketpals.space before sending any product back.
Products returned without authorization may be delayed, refused, or returned to the sender.
Legal and Business Correspondence
Formal business or legal correspondence may be sent to:
PocketPals
2660 Noel Dr
Burnaby, BC V3J 1J3
Canada
Email: support@pocketpals.space
Please clearly identify the nature of the correspondence and include accurate contact information for the sender.
Social Media Communication
Messages sent through social media may not be monitored continuously and should not be used for urgent order, privacy, payment, or legal matters.
For official support, please contact us through our listed email address or telephone number.
Customer Privacy
Information submitted to our support team will be used to review and respond to your request, maintain customer service records, prevent fraud, and comply with legal obligations.
Please review our website privacy policy for additional information about how personal information is handled.
Contact Summary
PocketPals
Website: pocketpals.space
Email: support@pocketpals.space
Phone: +1 (604) 421-0924
Address: 2660 Noel Dr, Burnaby, BC V3J 1J3, Canada