Terms of service
These Terms of Service govern your access to and use of pocketpals.space, including all purchases, services, features, content, and communications offered by PocketPals.
By visiting our website, creating an account, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before using the website.
1. About PocketPals
PocketPals is an online retailer established in 2026. We offer cute bear keychains, bag charms, gift accessories, collectible accessories, and related products.
Our business contact information is:
PocketPals
2660 Noel Dr
Burnaby, BC V3J 1J3
Canada
Email: support@pocketpals.space
Phone: +1 (604) 421-0924
2. Eligibility
By using this website, you confirm that:
- You are legally permitted to enter into a binding agreement.
- You are at least the age of majority in your jurisdiction.
- Information submitted by you is accurate and complete.
- You will use the website only for lawful purposes.
- You will not use our products or services in violation of applicable laws.
If you are using the website on behalf of a business or organization, you confirm that you have authority to bind that entity to these Terms.
3. Online Store Terms
You may not use our website, products, content, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not:
- Introduce viruses, malware, harmful code, or automated attacks.
- Attempt to gain unauthorized access to the website or customer accounts.
- Scrape, copy, reproduce, or exploit website content without permission.
- Submit false payment, identity, billing, or delivery information.
- Place orders for fraudulent resale, payment abuse, or chargeback manipulation.
- Interfere with the website’s security or normal operation.
We reserve the right to restrict or terminate access when these Terms are violated.
4. Product Information
We make reasonable efforts to ensure product descriptions, photographs, dimensions, colors, materials, features, and prices are accurate.
However:
- Colors may appear differently depending on screen settings and lighting.
- Minor variations may occur between handmade, molded, printed, or manufactured products.
- Product dimensions may vary slightly because of measurement methods.
- Packaging may be updated without prior notice.
- Product photographs may include decorative items that are not included in the purchase.
Please review the product description and selected variation before completing your order.
5. Product Safety and Intended Use
Our products must be used only for their intended decorative or accessory purpose.
Some products may contain small parts, clips, chains, hooks, or detachable components. These products may not be suitable for young children and should be kept away from babies, pets, and anyone who may swallow small components.
Customers are responsible for:
- Following all product instructions and warnings.
- Inspecting products regularly for loose or damaged parts.
- Supervising children when appropriate.
- Discontinuing use if a product becomes damaged.
- Keeping products away from fire, excessive heat, and hazardous conditions.
PocketPals products are not toys unless specifically described as toys.
6. Prices and Currency
Product prices are displayed in the currency shown during checkout.
Prices may change without prior notice. A price change will not affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred.
Taxes, customs duties, import fees, and similar government charges may not be included in the displayed product price unless expressly stated.
7. Orders and Acceptance
Submitting an order does not automatically guarantee acceptance.
We may refuse, limit, or cancel an order for reasons including:
- Product unavailability.
- Incorrect pricing or product information.
- Suspected fraud or unauthorized payment.
- Shipping restrictions.
- Unusually large quantities.
- Errors in customer information.
- Violation of these Terms.
An order is considered accepted when we confirm that it has been processed or shipped.
If we cancel a paid order, we will issue a refund for the cancelled amount to the original payment method.
8. Billing and Account Information
You agree to provide current, complete, and accurate billing, contact, and shipping information.
You are responsible for:
- Keeping your account credentials secure.
- Reviewing your selected products before payment.
- Providing a complete and deliverable address.
- Updating your contact information when necessary.
- Reporting unauthorized account activity promptly.
PocketPals is not responsible for delays or losses caused by incorrect information submitted by the customer.
9. Payment
Available payment methods are displayed during checkout.
Payments may be processed by third-party payment providers. PocketPals does not control all aspects of third-party payment processing and is not responsible for delays caused solely by banks or payment providers.
We reserve the right to conduct reasonable verification before accepting or shipping an order.
10. Shipping
PocketPals offers free worldwide shipping.
Our estimated delivery time is generally 7–10 business days after shipment. Processing time, customs clearance, carrier disruptions, weather, public holidays, and destination conditions may affect delivery.
Shipping terms are explained in our Shipping Policy, which forms part of these Terms.
11. Returns and Refunds
Eligible products may be returned free of charge within 30 days of delivery, subject to the conditions in our Return and Refund Policy.
Products must generally be unused, in original condition, and returned with their packaging and accessories.
12. Intellectual Property
All content on pocketpals.space, including text, logos, branding, graphics, photographs, product presentation, icons, page layouts, and original designs, is owned by or licensed to PocketPals.
You may not copy, modify, reproduce, publish, distribute, sell, license, or commercially exploit our content without prior written permission.
Limited personal use of the website is permitted, provided that no content is altered or used for commercial purposes.
13. Third-Party Services and Links
Our website may use or link to third-party services, such as:
- Payment processors.
- Shipping carriers.
- Analytics providers.
- Social media platforms.
- Marketing services.
- Website applications.
PocketPals is not responsible for the content, availability, security, or privacy practices of independent third-party websites or services.
Your use of third-party services may be subject to separate terms and policies.
14. Reviews and User Content
When you submit a review, photograph, comment, testimonial, or other content, you confirm that:
- You have the right to submit it.
- It is truthful and based on your experience.
- It does not violate another person’s rights.
- It does not contain unlawful, offensive, deceptive, or malicious material.
You grant PocketPals a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt submitted content for website, customer service, and marketing purposes, subject to applicable law.
We may remove user content that violates these Terms.
15. Prohibited Uses
You may not use the website:
- For illegal or fraudulent activity.
- To infringe intellectual property rights.
- To harass, threaten, discriminate against, or harm others.
- To transmit malicious code.
- To collect personal information without authorization.
- To interfere with website security.
- To impersonate another person or business.
- To submit misleading reviews or false claims.
- To evade purchase restrictions.
- To misuse promotional codes or refund systems.
16. Disclaimer of Warranties
We aim to provide accurate information and reliable services. However, the website may occasionally be unavailable, interrupted, delayed, or affected by technical errors.
To the extent permitted by law, the website and its content are provided on an “as available” basis without warranties beyond those expressly stated or required by applicable consumer protection laws.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by law, PocketPals will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products.
Our total liability relating to a particular order will generally not exceed the amount paid for that order, except where applicable law requires otherwise.
This limitation does not apply to liability that cannot legally be limited or excluded.
18. Indemnification
To the extent permitted by law, you agree to indemnify PocketPals against claims, losses, damages, liabilities, and reasonable expenses resulting from:
- Your violation of these Terms.
- Your unlawful use of the website.
- Your infringement of another party’s rights.
- False or misleading information submitted by you.
19. Governing Law
These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada, without limiting any mandatory consumer rights available in your country or region.
Any dispute will be handled by a court or dispute resolution body with appropriate jurisdiction.
20. Changes to These Terms
We may update these Terms to reflect changes in our services, business practices, technology, or legal obligations.
The revised version will be posted on pocketpals.space with an updated revision date. Continued use of the website after an update constitutes acceptance of the revised Terms, where permitted by law.
21. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
22. Contact Us
Questions about these Terms may be directed to:
Email: support@pocketpals.space
Phone: +1 (604) 421-0924
Mailing Address:
PocketPals
2660 Noel Dr
Burnaby, BC V3J 1J3
Canada